Unable to Post Header Only Credit Note

(Doc ID 2331101.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

Posting of header-only credit note fails with the following error.

ERROR
-----------------------
"Header amount of -40 does not equal to total detail amount of 0"

Steps to Recreate:
1. Create a Purchase Order (PO) and receive it fully.
2. Create a standalone credit note request for the above PO.
3. Create a header-only credit note from the above credit note request.
4. Match the credit note and credit note request.
5. Run reimrollup and reimposting batches.
6. Notice that posting of credit note failed with the following error:
    "Header amount of -40 does not equal to total detail amount of 0"

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms