Clicking Reports tab results in 'Log on' page asking to select a namespace for authentication

(Doc ID 2331274.1)

Last updated on DECEMBER 12, 2017

Applies to:

Oracle Health Sciences InForm - Version 6.0 and later
Information in this document applies to any platform.

Symptoms

Clicking Reports tab results in below 'Log on' page asking to select a namespace for authentication.

 

After selecting the namespace and entering affected user's username/password:

 

Detailed error from event log:

inform[error] 0 Error in PFCrnAuthGateway logonCrn() method :- CM-REQ-4342 An error occurred with the client.
inform[error] 0 Error in PFCrnAuthGateway getLogonAccount() method :- CM-REQ-4342 An error occurred with the client.
inform[error] 0 Error in PFCrnAuthGateway setAccountLocales() method :- Object reference not set to an instance of an object.

Cause

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