Bad User Record Causing Deadlock Have To Restart The Instance To Fix This Issue

(Doc ID 2331330.1)

Last updated on NOVEMBER 22, 2017

Applies to:

Oracle Knowledge - Version 8.5.1.4 and later
Information in this document applies to any platform.

Symptoms

Having to restart instances because of deadlocks in authentication.  Two different instances show that the same user is trying to log in.

IC1/Inquira-IC1-infomanager-20171031.log-2017/10/31 01:37:26 | INFO | 69528919 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR com.inquira.client.actions.LoginAction - com.webobjects.eoaccess.EOGeneralAdaptorException: EvaluateExpression failed: <com.webobjects.jdbcadaptor.OraclePlugIn$OracleExpression: "INSERT INTO USERROLE(ROLEID, USERID) VALUES (?, ?)" withBindings: 1:"d16dc448961c45faa61b786dd9c742ae"(roleID), 2:"748f627112b743a79921c43f46ee584f"(userID)>:

IC1/Inquira-IC1-infomanager-20171031.log:2017/10/31 01:37:26 | INFO | Next exception:SQL State:61000 -- error code: 60 -- msg: ORA-00060: deadlock detected while waiting for resource
IC1/Inquira-IC1-infomanager-20171031.log-2017/10/31 01:37:26 | INFO |
IC1/Inquira-IC1-infomanager-20171031.log-2017/10/31 01:37:26 | INFO | com.webobjects.eoaccess.EOGeneralAdaptorException: EvaluateExpression failed: <com.webobjects.jdbcadaptor.OraclePlugIn$OracleExpression: "INSERT INTO USERROLE(ROLEID, USERID) VALUES (?, ?)" withBindings: 1:"d16dc448961c45faa61b786dd9c742ae"(roleID), 2:"748f627112b743a79921c43f46ee584f"(userID)>:
IC1/Inquira-IC1-infomanager-20171031.log:2017/10/31 01:37:26 | INFO | Next exception:SQL State:61000 -- error code: 60 -- msg: ORA-00060: deadlock detected while waiting for resource
IC1/Inquira-IC1-infomanager-20171031.log-2017/10/31 01:37:26 | INFO |
IC1/Inquira-IC1-infomanager-20171031.log-2017/10/31 01:37:26 | INFO | at com.webobjects.eoaccess.EODatabaseContext._exceptionWithDatabaseContextInformationAdded(EODatabaseContext.java:4518)
IC1/Inquira-IC1-infomanager-20171031.log-2017/10/31 01:37:26 | INFO | at com.webobjects.eoaccess.EODatabaseContext.performChanges(EODatabaseContext.java:6230)
IC1/Inquira-IC1-infomanager-20171031.log-2017/10/31 01:37:26 | INFO | at com.webobjects.eocontrol.EOObjectStoreCoordinator.saveChangesInEditingContext(EOObjectStoreCoordinator.java:376)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms