How to Trouble Shoot Facets When Not Displaying Correctly

(Doc ID 2331338.1)

Last updated on NOVEMBER 22, 2017

Applies to:

Oracle Knowledge - Version 8.6 and later
Information in this document applies to any platform.

Goal

When modifying facets in the workbench personal navigation tool, how do the facets line up with category facets in IM?
 
How do we debug if a facet is not returning correctly when changes have been made to Personal Navigation?


Before making changes to Personal Nav it can be good to look at the following KMs.

Backing up PN file:
   How to re-arrange the nodes/branches display order of an existing facet tree in the Personal Navigation tool? (Doc ID 1040771.1)
Using the Service Browser
   How can I use the Service Browser tool? (Doc ID 1039105.1)
How to use service browser
   Why is my concept not working without concept expansion in Test Drive or in service browser? (Doc ID 1039910.1)
Connecting the content to the index
   How Do You Obtain The IQXML Of A Crawled IM Document from the content store database? (Doc ID 1528419.1)
   How Can I Determine The Search DocID Of IM Content Given The IM Document ID? (Doc ID 1041141.1)
How are the Service Browser lists used in processing?
  How does Question Processing Work with Concepts and Tokens and Stemming? (Doc ID 2226973.1)

Solution

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