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Launching Local PPM Works, Launching From Citrix Portal Does Not Work (Doc ID 2332543.1)

Last updated on DECEMBER 15, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 7.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR

Clicking on the Primavera P6 Icon on the Citrix Portal server over the web results in nothing happening. The client is able to launch successfully on the Citrix machine locally from the start menu.

EXPECTED BEHAVIOR

Clicking the P6 link on the portal page will launch the P6 application that is installed on the Citrix server.

STEPS

The issue can be reproduced at will with the following steps:
1. On the server that the icon leads to, you are able to launch P6 locally
2. Go to the web portal
3. Click on P6 icon, nothing happens

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot launch P6 from the web portal.

Changes

 

Cause

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