Wrong User Message Appears During Cycle Count When Counted Quantity Is 0

(Doc ID 2332870.1)

Last updated on DECEMBER 04, 2017

Applies to:

Oracle Retail Warehouse Management System - Version 14.1 to 14.1.3 [Release 14.1]
Information in this document applies to any platform.

Symptoms

Incorrect user message "The Item is not found"  appears during cycle count when counted quantity (qty) is 0

Actual results: System shows message "The Item is not found"
Expected results: System should show message "Item has already been cycle counted."


Steps:
1. In hand held device go to Inventory Management > Cycle Count
2. Press No in pop-up window
3. Scan location id
4. Scan container id
5. Scan item id
6. Enter container qty 0
7. Qty mismatch message appears - press OK
8. Enter container qty 0
9. Press F8
10. Scan same container id again
11. Scan same item_id
12. The Item is not found message appears

Changes

 

Cause

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