Storefront Servers are Unstable due to StackOverflowError Caused by a Content Group

(Doc ID 2333181.1)

Last updated on NOVEMBER 28, 2017

Applies to:

Oracle Commerce Platform - Version 10.0 and later
Information in this document applies to any platform.
Reported Version: 10.0.3.5

Symptoms

After restarting storefront servers, users are not able to make a purchase at a site.

StackOverflowError is logged in storefront's server log.

It was also reported that the storefront servers were unstable.
About 10 minutes after the restart it stops responding with the accumulated threads in Hogging State.

Reproducible Steps:
1) Add a product into the cart
2) Go to the checkout page
3) Fill out shipping address 
4) Select a payment method
5) Click to confirm to make a purchase

Changes

No changes were made to the system. 

Cause

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