Storefront Servers are Unstable due to StackOverflowError Caused by a Content Group
Last updated on NOVEMBER 28, 2017
Applies to:Oracle Commerce Platform - Version 10.0 and later
Information in this document applies to any platform.
Reported Version: 10.0.3.5
After restarting storefront servers, users are not able to make a purchase at a site.
StackOverflowError is logged in storefront's server log.
It was also reported that the storefront servers were unstable.
About 10 minutes after the restart it stops responding with the accumulated threads in Hogging State.
1) Add a product into the cart
2) Go to the checkout page
3) Fill out shipping address
4) Select a payment method
5) Click to confirm to make a purchase
No changes were made to the system.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms