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Customer Updater Issue in Multi Schema Setup (Doc ID 2333463.1)

Last updated on DECEMBER 11, 2017

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version and later
Information in this document applies to any platform.


On Oracle Communications Elastic Charging Engine(ECE), version,


On a multi-schema setup the user have configured multiple CustomerUpdater, one for each schema as below:

Here CustomerUpdater1 has finished loading cross reference data & customer data and triggered transition to 'UpdaterBacklogProcessing'. But CustomeruUdater2 has failed and the state is left at state 9 'UpdaterBacklogProcessing'.


The issue can be reproduced at will with the following steps:

1) On a multi-schema setup configure multiple CustomerUpdater, one for each schema,
2) ecc:000> start server  
3) ecc:000> start configLoader  
4) ecc:000> start pricingUpdater
5) ecc:000> start customer


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