Error Occurred While Updating the Document Header After Reversal Credit Memos Are Rolled Up

(Doc ID 2333626.1)

Last updated on DECEMBER 04, 2017

Applies to:

Oracle Retail Invoice Matching - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to approve a disputed cost resolution, the following error occurs.

"An error occurred while updating the document header after reversal credit memos are rolled up"


Steps to reproduce:
  1. Login to ReIM
  2. Go to Document Maintenance --> Document Search
  3. Create the debit memo cost only with non merch cost and but no details
  4. now query on DMC
        Document Maintenance > Document Search
        action: View
        document type: debit memo - cost
        search
  5. click on link for DMC
  6. click on reverse button > credit memo cost is created
  7. click on Approve > observe error

 





Changes

 

Cause

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