Error Occurred While Updating the Document Header After Reversal Credit Memos Are Rolled Up
(Doc ID 2333626.1)
Last updated on DECEMBER 04, 2017
Applies to:Oracle Retail Invoice Matching - Version 14.1 and later
Information in this document applies to any platform.
When attempting to approve a disputed cost resolution, the following error occurs.
"An error occurred while updating the document header after reversal credit memos are rolled up"
Steps to reproduce:
1. Login to ReIM
2. Go to Document Maintenance --> Document Search
3. Create the debit memo cost only with non merch cost and but no details
4. now query on DMC
Document Maintenance > Document Search
document type: debit memo - cost
5. click on link for DMC
6. click on reverse button > credit memo cost is created
7. click on Approve > observe error
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