CDI Scheduling Gantt Fails To Load For Some Users With IE11 and displaying JavaScript Errors

(Doc ID 2334239.1)

Last updated on DECEMBER 01, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.1.0 [Release 2.3]
Oracle Real-Time Scheduler - Version 2.3.0.0.0 to 2.3.0.1.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

Using Internet Explorer 11 and Windows 10, the CDI Scheduling Gantt fails to load for some users. They receive various JavaScript errors.

SCRIPT5007:  Unable to get property 'open' of undefined or null reference
SCRIPT438:  Object doesn't support property or method 'getRequest'
SCRIPT438:  Object doesn't support property or method 'storeRequest'

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms