My Oracle Support Banner

CDI Scheduling Gantt Fails To Load For Some Users With IE11 and displaying JavaScript Errors (Doc ID 2334239.1)

Last updated on OCTOBER 23, 2021

Applies to:

Oracle Utilities Mobile Workforce Management - Version to [Release 2.3]
Oracle Real-Time Scheduler - Version to [Release 2.3]
Information in this document applies to any platform.


Using Internet Explorer 11 and Windows 10, the CDI Scheduling Gantt fails to load for some users. They receive various JavaScript errors.

SCRIPT5007:  Unable to get property 'open' of undefined or null reference
SCRIPT438:  Object doesn't support property or method 'getRequest'
SCRIPT438:  Object doesn't support property or method 'storeRequest'


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.