Invoice Error

(Doc ID 2334331.1)

Last updated on NOVEMBER 30, 2017

Applies to:

Oracle Utilities Work and Asset Management - Version and later
Information in this document applies to any platform.


On :
Oracle Utilities Work and Asset Management Version
{v1.} deployed on WLS\FnR=10.3.6\ Windows
Product version 1.9.1 {v1.}
Master version 1912-1
Module INVOICE version 1912-2
Patch versions 0.0, 1.0, 2.0, 2.1
> SAIN 1912-4
> SAIP 191-3
> SAIPSUIN 191-8
> SMSG 19-4
> SUAR 19-6
> SUIN 191-14
> SVAR 7.5
> SGIS 191-2
> SWOP 1912-6

Invoice error

This is a follow-up to SR 3-12422247181; please refer to the original SR for details on the problem we are having.

We now have additional data on this problem as it is still occurring. After reviewing and doing some testing our Controller is confident that the issue/error is a result of special characters being used in an invoice description. We upgraded to Oracle 12c last fall. We would like to know if there is a resolution to using special characters without receiving an error. Thank you.

ORA-01460: unimplemented or unreasonable conversion requested

The issue can be reproduced at will with the following steps:
1. Login WAM
2. Launch Invoice module
3. click on an invoice in a search results screen

The issue has the following business impact:
Due to this issue, Slows work process.


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