Users Are Not Able to Login to P6 Web After Entering the Correct Credentials, the Login Page Is Refreshed Without Any Error

(Doc ID 2334638.1)

Last updated on JANUARY 10, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When attempting to login to the P6 Web application, the login page merely refreshes with no error and the user is not able to login.

EXPECTED BEHAVIOR

After entering their username/password and clicking the Sign In button, the user should be logged in to P6 Web.

 

The issue can be reproduced at will with the following steps:
1. Enter username and password on the P6 Web login page.
2. Click the Sign In button.
3. The login page gets refreshed and the user does not get logged in.

 

NOTE: The P6WebAccess.html log file may also show the error "Possible CSRF attack for login request for user xxxxx. Ignoring login request from user xxxxx". There is currently no evidence to confirm what causes this error or whether it directly causes the login failure.

 

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms