All Orders Stuck In Rule Task

(Doc ID 2334675.1)

Last updated on DECEMBER 07, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.3.5.0.0 and later
Information in this document applies to any platform.

Symptoms

Actual Behaviour
---------------
All Orders Stuck In Rule Task  in OSM 7.3.5.0.0

In log file Rule Tasks has negative value.

  

###<Nov 23, 2017, 4:12:23,754 PM> <Info> <com.mslv.oms.poller.RuleDelayTaskPoller> <osm> <osm> <[ACTIVE] ExecuteThread: '16' for queue: 'weblogic.kernel.Default (self-tuning)'> <oms-internal> <BEA1-33C070597E44C380CF7B> <9ace69b9-d26e-493f-965d-b16f051673bd-0002183c> <1511460743754> <[severity-value: 64] [rid: 0] [partition-id: 0] [partition-name: DOMAIN] > <BEA-000000> <
DB Poller for rule and delay tasks started with the following configuration:
Scheduled Task type  Configured parallel notifications
-------------------- ---------------------------------
Delay Tasks          1                                
Rule Tasks           -3

  

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms