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How to Troubleshoot Problems with Custom Agile SDK/PX/Event Program (Doc ID 2335060.1)

Last updated on JUNE 04, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.2.0 and later
Information in this document applies to any platform.

Purpose

 This note describes the basic steps to troubleshoot problems with custom Agile SDK/PX/Event program.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Basic Troubleshooting steps
 Check if the issue is reproducible after clearing SDK cache
 Check if the problem is reproducible through Web Client/Java Client UI
 Check AgileAPI.jar and pxapi.jar file
 Check if compiled with correct java version
 Enable debug log
 Troubleshoot SDK performance issue
 Check if the issue is reproducible with sample code
  Known Issues
 Process Extensions Disappears
 Invalid Username and Password when running PX
 Insufficient Privilege
 This object has been modified
 NullPointerException error
 ClassCastException
 ClassNotFoundException
 java.util.NoSuchElementException
 SDK fails to create session on load balancer environment
References

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