Sales Order Demands Not Visible in the Planners Workbench

(Doc ID 2335127.1)

Last updated on DECEMBER 03, 2017

Applies to:

Oracle Advanced Supply Chain Planning - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In a VCP 12.1.3.9.1 instance:
Sales order demands are not visible in the Planners Workbench.
There are sales orders that have been booked for the given warehouse (as can be searched from the OM form).  Also, 'Planning Data Collection' and the given ASCP plan have been run since then.  However, this demand is not visible from the Planners Workbench (PWB).

Checked the MSC_SALES_ORDERS table and can see the SHIP_TO_SITE_USE_ID and the CUSTOMER_ID columns populated (as expected).  Also, do not see any issues with the item setup.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms