SIM 16.0.1 Managed Server Consumes All CPU Resources Upon Being Started
Last updated on DECEMBER 11, 2017
Applies to:
Oracle Retail Store Inventory Management - Version 16.0.1 and laterInformation in this document applies to any platform.
Symptoms
In Store Inventory Management (SIM) version 16.0.1 the processing of some messages in MPS_STAGED_MESSAGE (Direct Store Delivery processing) can cause a lock when they are picked up by the MPS_WORKTYPE's.
The system experiences an error which causes the CPU spike and the following error occurs:
This query actually boils down to:
SELECT * FROM DSD WHERE EXISTS (SELECT NULL FROM DSD_LINE_ITEM WHERE PURCHASE_ORDER_ID = ?)
The above query will try to fetch all the records from DSD's, which currently in customer environment is 4.5+ million records.
The issue can be reproduced at will with the following steps:
1. Starting the SIM Server;
2. Make sure that DSD's records are in MPS_STAGED_MESSAGE;
3. All of the CPU resources are being consumed by a single SIM Server Process and ORA-00054 resource busy are occurred.
Changes
Cause
Sign In with your My Oracle Support account |
|
Don't have a My Oracle Support account? Click to get started |
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms