SQL Server Service Will Not Start After Microsoft Update

(Doc ID 2335481.1)

Last updated on DECEMBER 15, 2017

Applies to:

Primavera P6 Professional Project Management - Version 8.4.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

After a Microsoft Update, the SQL Server Service won't start.

EXPECTED BEHAVIOR

The SQL Service should run automatically.

STEPS

The issue can be reproduced at will with the following steps:
1. Get Microsoft Update
2. Note SQL Server instance is down, check the service and note that it says Not Started

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot use SQL Server.

Changes

 

Cause

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