Webmail (Convergence) hangs/freezes/errors
(Doc ID 2335493.1)
Last updated on APRIL 20, 2021
Applies to:Oracle Communications Convergence - Version 3.0.1 and later
Oracle Communications Messaging Server - Version 8.0.2 and later
Information in this document applies to any platform.
Using Messaging Server (MS) 8.0.2.x .
1. On Convergence 18.104.22.168.0 following behavior is seen:
A user complained that he could not delete a message in webmail. It turns out the problem is that he cannot even display it.
The user gets a hang - Safari / MacOS mouse-pointer-becomes-swhirly.
When that message is copied into a folder on a test system, the following error is seen: "The mail server unexpectedly closed the connection" and in the http log we see:
2. On Convergence 22.214.171.124 following behavior is seen:
When clicked on the message, it hangs and a pop-up shows up as "Warning: Unresponsive script" and it hangs even if I click either continue or Stop script.
3. Additionally, some customers are seeing the message: "A web page is slowing down your browser. What would you like to do?" in Firefox and it hangs when an option is chosen.
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