Error "The System Could Not Process Your Request" When Attempting to Create a New Shell or Sub-Shell

(Doc ID 2335835.1)

Last updated on DECEMBER 05, 2017

Applies to:

Primavera Unifier - Version 16.2.0.0 to 16.2.0.0 [Release 16.2]
Information in this document applies to any platform.

Symptoms

A generic system error occurs when trying to create a Shell or Sub-shell either manually through Company Sponsored Shells OR by using the Project Creation BP.

ERROR
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 "The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problems".

STEPS
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The issue can be reproduced at will with the following steps:
1. The issue can reproduced by creating a new Project Request record, sending it for approval and when the Administrator approves the Record.
2. This issue can also be reproduced when trying to create a new sub-shell under a Parent Shell in Company Sponsored Shells.

Cause

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