Error: "AVAA0-0551-B" When Selecting Print Preview.

(Doc ID 2336875.1)

Last updated on DECEMBER 11, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.1.6.12 and later
Information in this document applies to any platform.

Symptoms

Multiple users are getting Access Violation Event Codes throughout the day and at various times. Operations they are performing are varied and include printing, changing layouts, and general navigation within the P6 client.

Some of the Event Codes we've seen thus far:

ERROR
-----------------------
AVAA0-0551-B
AVAA0-0279-9


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into P6 Client.
2. Try to print or switch between Layouts.
3. Notice the error sporadically occurs.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot navigate P6 client without sporadically encountering AVAAO errors.

Cause

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