Cycle Forward Fees Discount Over-Refunded (Doc ID 2337031.1)

Last updated on JANUARY 02, 2025

Applies to:

Symptoms

On Oracle Communications Billing and Revenue Management 7.5 patchset 17, an issue exists with discounts being refunded more often than they should after a product is cancelled.

This issue only occurs when the cost of the deal is overridden when purchasing with PCM_OP_SUBSCRIPTION_PURCHASE_DEAL.

To reproduce this issue:

1. Create a deal with the product having an annual cycle forward event and pro-ration set to 'Charge for Entire Cycle' for both purchase and cancel
2. Create an account using PCM_OP_CUST_COMMIT_CUSTOMER on Apr 1st, 2018
3. Move PIN Virtual Time (PVT) to 10 days later i.e to Apr 10th, 2018
4. Create a service using PCM_OP_CUST_MODIFY_CUSTOMER
5. Purchase the deal created in Step 1 using PCM_OP_SUBSCRIPTION_PURCHASE_DEAL by overriding cycle fee amount and cycle discount amount for a validity of 12 months
6. A /event/billing/product/fee/cycle/cycle_forward_annual event with the correct cost/discount is created (as expected)
7. Move PVT to 10 days later i.e to Apr 20th, 2018
8. Call PCM_OP_SUBSCRIPTION_SET_PRODINFO to cancel the product effective from next Billing Day of Month (BDOM) i.e on May 1st, 2018 → Here the discount is being refunded and a fee equal to the discount is being charged, this is not expected
9. Move pvt to Next BDOM (May 1st, 2018) and run billing/product/fee/cycle/cycle_forward_annual→ Here the discount again is being refunded and a fee equal to the discount is again charged, this also is not expected

Due to this, end customers are being incorrectly charged over and over again for a cancelled deal/product.

Changes

Cause

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