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How To Close Deal Approved By A Different Inactive User? (Doc ID 2338254.1)

Last updated on APRIL 12, 2021

Applies to:

Oracle Retail Merchandising System - Version 13.2.4 and later
Information in this document applies to any platform.


How to close deal approved by a different inactive user?

Is there a way to close deal approved by a resigned/inactive user without enabling it's access and logging in to Retail Merchandising System (RMS) using that user's credentials? The user is no longer associated with the company. However, cannot proceed with closing the deal that the user have previously approved since RMS does not allow us to edit the deal and prompts "Due to your security group associations, you do not have access to deal ID %.".  Is there another way to resolve this?



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