Completed KO FA Did Not Initiate A Remote Disconnect Command

(Doc ID 2338426.1)

Last updated on DECEMBER 14, 2017

Applies to:

Oracle Utilities Service Order Management - Version 2.1.0.3 and later
Information in this document applies to any platform.

Symptoms

In Service Order Management the completed Knock Order (KO) Field Activity (FA) did not initiate a Remote Disconnect Command.

D1-UpdDvc script does not allow multiple completed field task to exist as a child of Cut for Non-Pay orchestrator. If there is existing completed field task, then script terminates and orchestrator moves to check for measurement.

Is it expected that the D1-UpdDvc script would allow for multiple completed field task to exist as a child of Cut for Non-Pay orchestrator and that all field tasks would need to be completed before checking for measurement.


Steps to Recreate
1. Set up a Device that is a Smart Meter.
2. Install this device on a Service point.
3. Create a Cut for Non-Payment, change settings so that a Field Activity of Knock Order is created first before a Remote disconnect.
4. Once Field Activity is for Knock Order and completed, Remote Disconnect is not issued
instead an “On Demand Read” is issued.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms