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Agile Content Service (ACS) Stopped Transferring to Destination for Specific Change With Error "Unable to extract {0}. See the log for details" (Doc ID 2338738.1)

Last updated on SEPTEMBER 09, 2024

Applies to:

Oracle Agile PLM Framework - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior

ACS Destination : Agile SharePoint DropBox Prod_One went to failure state and some change
that created ATO did not transfer exported file to destination and its status did not complete.

Error

Unable to extract {0}. See the log for details

Steps

The issue can be reproduced at will with the following steps:

  1. Progress the change to release status
  2. Wait for relevant ATOs to be created
  3. Check Where Sent tab of the ATO. See the error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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