Extreme Performance Issue When Trying To Search Order Backlog Workbench

(Doc ID 2338887.1)

Last updated on DECEMBER 13, 2017

Applies to:

Oracle Global Order Promising - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, ATP Inquiry Backlog WB Alloc

ACTUAL BEHAVIOR
---------------
Extreme performance issue when trying to search Order Backlog Workbench

There is an extreme performance issue when entering data on the Order Backlog Workbench Create/Edit Search Criteria that only happens through the Order Backlog Workbench

The long running sql statement identified was the following:



EXPECTED BEHAVIOR
-----------------------
No performance issue encountered.

STEPS
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The issue can be reproduced at will with the following steps:
1. From Order Management SuperUser - access Scheduling -> Order Backlog Workbench
2. Select the Create/Edit Button
3. Enter 'Customer' in the first field under Criteria
4. in the next field (Condition column) narrow the selection list by pressing E for Equals, then press Tab *** This take a LONG time to return
5. in the From field, enter most of the customer name (Example: COSTCO% to search for Costco)
6. Select the customer from the LOV - the LOV populates quickly, however, once you select the customer it take a LONG time to return to the Criteria screen
7. Press Find - this works correctly


Cause

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