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'Invalid Promotion' Message Shown on Order Screen (Doc ID 2339682.1)

Last updated on FEBRUARY 21, 2019

Applies to:

Oracle Retail Merchandising System - Version 13.2.7 and later
Information in this document applies to any platform.

Symptoms

Message Invalid Promotion shown on Order screen. User wants to query an order which is associated to a promotion that has ended.When promo is ended, the record is deleted from the main table (RPM_PROMO) and moved to the history table (RPM_PROMO_HIST).Since promo record is no longer found in the main table, an error message pops up in the RMS form and can no longer query the order.



Steps To Recreate:
1) Create a Promotion.
2) Let the Promotion end.
3) Run the PROMOTION_ARCHIVE batch. Make sure the promotion goes into PROMO_HIST table.
4) Go to Order Find Screen.
5) Enter order number then it shows the message.
6) It displays 'Invalid Promo' error.


Cause

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In this Document
Symptoms
Cause
Solution
References


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