Bill Level Adjustments Publish to ECE Fails With Error "Balance with Id 8665672 not Found for Customer With Id 8667144"

(Doc ID 2339723.1)

Last updated on FEBRUARY 21, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.15.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.15.0 version,

Issue:

While performing bill level adjustments in BRM, ECE publish error is reported in ecs logs.

Scenario:


Steps to reproduce :

  1. create parent account PA (paytype 10001)
  2. create child account CA (paytype 10007)
  3. create services for child account
  4. purchase products on child services
  5. generate normal parent bill and invoice
  6. perform bill level adjustment on parent account bill, during the publish of the bill level adjustment details to ECE the said error is obtained


 

 

Cause

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