Cannot View the Total Non Merch Cost For a Debit Memo Which has Created From RTV

(Doc ID 2341355.1)

Last updated on DECEMBER 28, 2017

Applies to:

Oracle Retail Invoice Matching - Version 13.2.4 and later
Information in this document applies to any platform.

Symptoms

While trying to open the DebitMemo Document in view mode which has been created from Return To Vendor (RTV), system is unable to display the total non merch cost of a debit memo and getting the below error :

Steps To Recreate:

   1. Login to ReIM Application.
   2. Navigate to Document Search.
   3. Search for Debit Memo Document which has been created by RTV which includes non-merch cost.
   4. Click on Doc ID to view the document.
   5. Click on Total Non-merch cost hyperlink.  Noticed that unable to see the details and getting an error.

Changes

 

Cause

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