Debit Memo Created by Fixed Deal Income Cannot Be Reversed

(Doc ID 2341738.1)

Last updated on DECEMBER 28, 2017

Applies to:

Oracle Retail Invoice Matching - Version 14.0.3 and later
Information in this document applies to any platform.

Symptoms

Debit Memo created by Fixed Deal Income cannot be reversed.

A Debit Memo was created to charge the supplier on the amount of the fixed deal. When the supplier receives the Debit Memo does a claim saying that the charge is incorrect and needs to be correct.

This action would be performed in ReIM by selecting the Debit Memo and click  the button "Reverse". The button is enabled but it does not allow to press it so a Credit Memo is not created for adding the amount that needs to be resolved.

Steps To Recreate:
1. In Retail Merchandising System(RMS), Create a Fixed Deal for a valid date with generation of a Debit Memo.
2.Run prepost vendinvf pre batch.
3.Run vendinvf batch.
4. Run prepost vendinvf post batch.
5.Run ReimFixeddeal batch.
6. In Retail Invoice Matching System (ReIM), select Debit Memo generated from fixed deal.
7. Click the "Reverse" button and notice nothing happens.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms