AxisFault exceptions in ASAP for Siemens HIQ switches (Doc ID 2342257.1)

Last updated on MARCH 12, 2019

Applies to:

Symptoms

On ASAP 7.2.0 version, Siemens Cartridge

AxisFault error in ASAP

Receiving AxisFault exceptions in ASAP for Siemens HIQ switches and the NE is in the connecting state. A Switch restart is taking more time, and after a switch restart, connectivity is available for sometime and again issue is occurring with same exception after sometime.

ERROR:
---------------------------------------------------
>> 105036.582:Timer-10:LOW :com.metasolv.cartridge.oss.si_hiq8000_sub_13_0.subscriber.prov.TimeoutTask:
TimeoutTask::run:: timeout is up for timeout task id = 1
>> 105036.583:Timer-10:LOW :com.metasolv.cartridge.oss.si_hiq8000_sub_13_0.subscriber.prov.TimeoutTask:
TimeoutTask::run:: signaling Timer-10 for timeout task id = 1
>> 105036.584:Timer-10:LOW :com.metasolv.cartridge.oss.si_hiq8000_sub_13_0.subscriber.prov.TimeoutTimer:
TimeoutTimer::signalTimeout:: Connection handler <ASAP_HOST_NAME>-35812 was interrupted for timeout task id = 1
>> 105039.593:Connection handler <ASAP_HOST_NAME>-35812:LOW :com.metasolv.cartridge.oss.si_hiq8000_sub_13_0.subscriber.prov.Subscriber:
RemoteException:[AxisFault
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
faultSubcode:
faultString: java.net.ConnectException: Connection timed out
faultActor:
faultNode:
faultDetail:
{http://xml.apache.org/axis/}stackTrace:java.net.ConnectException: Connection timed out


In Siemens HiQ8000 13.X Subscriber cartridge , when we get timeout issue, no other orders are getting provisioned to NE. Manual NEP restart is needed to re-enable provisioning.

Changes

Cause

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