Gateway Installation Wizard Fails On Step 6 <Java and Middleware Locations> With Log "Error during handler launch: customHandlers.Validate64bitJDKon64bitOS"

(Doc ID 2342315.1)

Last updated on JANUARY 02, 2018

Applies to:

Primavera Gateway - Version 17.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to install Primavera Gateway, the following error is output to the installation log:

ERROR
-----------------------
......
[2017-12-12T12:36:58.803+05:00] [as] [NOTIFICATION] [] [oracle.as.install.engine.modules.validation] [host: tcoatyv12p6wq] [nwaddr: 146.31.233.198] [tid: 18] [userId: !lovp] [ecid: 0000M19bkUH7ADztw0n3DW1QBsJD000002,0] Error during handler launch: customHandlers.Validate64bitJDKon64bitOS
[2017-12-12T12:36:58.803+05:00] [as] [ERROR] [] [oracle.as.install.engine.modules.validation] [host: tcoatyv12p6wq] [nwaddr: 146.31.233.198] [tid: 18] [userId: !lovp] [ecid: 0000M19bkUH7ADztw0n3DW1QBsJD000002,0] Exception[[
oracle.as.install.engine.modules.handler.exception.HandlerLaunchException: java.lang.NullPointerException
at oracle.as.install.engine.modules.handler.engine.HandlerLauncher$LaunchHelper.execute(HandlerLauncher.java:488)
......
Caused by: java.lang.NullPointerException
at oracle.as.install.pgbu.handlers.HandlerValidate64bitJDKon64bitOS.getJRockitBit(Unknown Source)
at oracle.as.install.pgbu.handlers.HandlerValidate64bitJDKon64bitOS.executeHandler(Unknown Source)
......


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Run Primavera Gateway installation wizard by executing installGateway.bat(or .sh)
  2. Step 6 <Java and Middleware Locations> fails and the installation log shows above error.
Note: There is nothing error details displayed on the installation wizard.



BUSINESS IMPACT
-----------------------
The issue has the following business impact: Due to this issue, users cannot complete the Gateway installation.

Cause

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