Gateway Installation Wizard Fails On Step 6 <Java and Middleware Locations> With Log "Error during handler launch: customHandlers.Validate64bitJDKon64bitOS"

(Doc ID 2342315.1)

Last updated on JANUARY 02, 2018

Applies to:

Primavera Gateway - Version 17.7 and later
Information in this document applies to any platform.


When attempting to install Primavera Gateway, the following error is output to the installation log:

[2017-12-12T12:36:58.803+05:00] [as] [NOTIFICATION] [] [] [host: tcoatyv12p6wq] [nwaddr:] [tid: 18] [userId: !lovp] [ecid: 0000M19bkUH7ADztw0n3DW1QBsJD000002,0] Error during handler launch: customHandlers.Validate64bitJDKon64bitOS
[2017-12-12T12:36:58.803+05:00] [as] [ERROR] [] [] [host: tcoatyv12p6wq] [nwaddr:] [tid: 18] [userId: !lovp] [ecid: 0000M19bkUH7ADztw0n3DW1QBsJD000002,0] Exception[[ java.lang.NullPointerException
Caused by: java.lang.NullPointerException
at Source)
at Source)

The issue can be reproduced at will with the following steps:

  1. Run Primavera Gateway installation wizard by executing installGateway.bat(or .sh)
  2. Step 6 <Java and Middleware Locations> fails and the installation log shows above error.
Note: There is nothing error details displayed on the installation wizard.

The issue has the following business impact: Due to this issue, users cannot complete the Gateway installation.


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