Users Cannot See Chinese Characters in an Export CSV Template File Using Microsoft Excel in a Chinese OS

(Doc ID 2343918.1)

Last updated on MAY 04, 2018

Applies to:

Primavera Unifier - Version 17.12.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Chinese characters are not displayed in an export template .CSV file when using Microsoft Excel in a system configured to use the Chinese language.

EXPECTED BEHAVIOR

The Chinese characters should display.

 

The issue can be reproduced at will with the following steps:

  1. Login to Unifier with Language set to Chinese.
  2. Export any BP's Line Item Template.
  3. Open the CSV file within Excel in a system set to use the Chinese language.
  4. Chinese Character cannot be seen.

Changes

 

Cause

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