Gift Receipt has Inconsistency in Printing the Item With Multiple Quantity on a Transaction

(Doc ID 2344020.1)

Last updated on MARCH 04, 2018

Applies to:

Oracle Retail Point-of-Service - Version 14.1.2 and later
Information in this document applies to any platform.

Symptoms

When a transaction has items with multiple quantity, corresponding gift card printing has inconsistency with different set of Items.

Steps to reproduce:


First Case:
1. Login to 'POS F3'
2. Scan Item:1234 (Qty=2)
3. Click on "Transaction F5" >> "Gift Receipt F5"
4. Click on "Tender F6" >> "Cash F2" and complete the transaction
5. Notice the Gift Receipt generated has two lines for the Item:1234

Sale Receipt:

__________________________________________

CoolBox 20.00 T
1234 2 @ 10.00
Gift Receipt

Subtotal 20.00
Total Sales Tax 1.05

Total 21.05

Cash 21.05

Total Tender 21.05

Change Due 0.00

Number of Items Sold: 2
_________________________________________

Gift Receipt:

__________________________________________

*Gift Receipt*

CoolBox CBBB
1234
CoolBox CBBB
1234

Congratulations
on your new gift!
__________________________________________

Second Case:
1. Login to 'POS F3'
2. Scan Item:60020002 (Qty=2)
3. Click on "Transaction F5" >> "Gift Receipt F5"
4. Click on "Tender F6" >> "Cash F2" and complete the transaction
5. Notice the Gift Receipt has

Sale Receipt:

__________________________________________

Carp square 21.98 T
60020002 2 @ 10.99
Gift Receipt

Subtotal 21.98
Total Sales Tax 1.81

Total 23.79

Cash 23.79

Total Tender 23.79

Change Due 0.00

Number of Items Sold: 2
__________________________________________

Gift Receipt:

__________________________________________

*Gift Receipt*

Carp square CBMM
60020002

Congratulations
on your new gift!

Customer Copy
__________________________________________

 

6. Though the Item quantity is 2 on both the cases,
In the first case, gift receipt has item printed as two line items
In the second case, gift receipt has item printed as single line item

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms