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POS Transaction Is Not Processed If It Has More Than 999 Line Items in the Webservice Message (Doc ID 2344046.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Retail Store Inventory Management - Version 14.0 and later
Oracle Retail Point-of-Service - Version 14.0 to 14.1.3 [Release 14.0 to 14.1]
Information in this document applies to any platform.

Symptoms

When a transaction with more than 999 items is tendered in Oracle Retail Point-of-Service (ORPOS), the transaction sent to Oracle Retail Store Inventory Management (SIM) is not processed due to the following error "Failed to invoke webservice".

Steps to Recreate:

1. Log in to the ORPOS.
2. In the sale screen scan more than 999 line items and tender the transaction.
3. Check the <STORE_SERVER>\pos\bin\SIMBatchedTransactionsQueue directory and notee that the ORPOS server is unable to send the batch file.
4. Check the ORPOS Store Server log file and notice the above mentioned error.

Changes

 

Cause

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