My Oracle Support Banner

Error While Downloading Large Email Attachments Via Convergence (Doc ID 2344123.1)

Last updated on APRIL 01, 2022

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

Users connecting remotely on a low bandwidth connection to Convergence report that the 'Loading...' screen gets briefly held at 10% and later, once they get access to the mails, they are unable to download Email attachments that are of larger (>2MB) size.
While downloading the attachment, they get a status message saying "Unlimited Time Remaining" and the download never completes. This behavior happens only when Webmail (Convergence) is accessed on older browser versions, such as Mozilla 3.5.

The following error is seen in the iwc.log* file:

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.