Error While Downloading Large Email Attachments Via Convergence

(Doc ID 2344123.1)

Last updated on JANUARY 03, 2018

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

Users connecting remotely on a low bandwidth connection to Convergence report that the 'Loading...' screen gets briefly held at 10% and later, once they get access to the mails, they are unable to download Email attachments that are of larger (>2MB) size.
While downloading the attachment, they get a status message saying "Unlimited Time Remaining" and the download never completes. This behavior happens only when Webmail (Convergence) is accessed on older browser versions, such as Mozilla 3.5.

The following error is seen in the iwc.log* file:

 

Changes

 

Cause

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