Enhancement - Inactivity Timeout Issue, not saving if no Attachment for Case - Why ? (Doc ID 2344560.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

 On Applications Oracle Life Sciences Argus Safety Version : 8.1.1

The Enhancement added in 8.1 e,g,

Bug 13885132 - ER: USER ACCOUNT SESSION TIMEOUT FUNCTIONALITY

Does not appear to be working as expected e.g. according to the notes:

However, if user navigates within an Argus Case to [Additional Information] tab and adds both text and attachment, then leaves screen until timeout is encountered.

On re-logging into the application both the text and the attachments are still present.

The issue is if the user is in the same [Additional Information] tab and adds just the text (in preparation for adding attachment), but once again leaves screen idle until timeout occurs,
this time (when no attachments are added), when they re-log in again after the timeout, then the data is not saved/retained.

Steps to replicate

• Open or create a new case
• Navigate to [Additional Information] screen
• Add Text for two attachments

• Leave application on this screen and wait for Argus timeout to kick in

• User is automatically logged out of case

• Re-Log into application and access same case

• Information added to [Additional Information] in previous session is not retained.

Conversely....

• Open or create a new case
• Navigate to [Additional Information] screen
• Add Text for two attachments

• Add attachment to second row e.g. MS Word doc

• Leave application on this screen and wait for Argus timeout to kick in

• User is automatically logged out of case

• Re-Log into application and access same case

• Information added to [Additional Information] in previous session is all retained.

Cause

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