Enhancement - Inactivity Timeout Issue, not saving if no Attachment for Case - Why ?

(Doc ID 2344560.1)

Last updated on JANUARY 22, 2018

Applies to:

Oracle Argus Safety - Version 8.1.1 and later
Information in this document applies to any platform.

Symptoms

 On Applications Oracle Argus Safety Version : 8.1.1

The Enhancement added in 8.1 e,g,

Bug 13885132 - ER: USER ACCOUNT SESSION TIMEOUT FUNCTIONALITY

Does not appear to be working as expected e.g. according to the notes:

 

"If user is logged out due to session expiration, application state shall be maintained and any case on which that user was working, shall still be available to same user after relogging"


However, if user navigates within an Argus Case to [Additional Information] tab and adds both text and attachment, then leaves screen until timeout is encountered.

On re-logging into the application both the text and the attachments are still present.

The issue is if the user is in the same [Additional Information] tab and adds just the text (in preparation for adding attachment), but once again leaves screen idle until timeout occurs,
this time (when no attachments are added), when they re-log in again after the timeout, then the data is not saved/retained.

Steps to replicate


Conversely....



Cause

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