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Assignments Not Dispatched For Contractor v2.3 (Doc ID 2345049.1)

Last updated on MARCH 12, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.1.0 [Release 2.3]
Oracle Real-Time Scheduler - Version 2.3.0.0.0 to 2.2.0.0.0 [Release 2.3 to 2.2]
Information in this document applies to any platform.

Symptoms

Assignments are not being dispatched for Contractor.

STEPS
-----------------------
1. Approve assignment in Contractor Management Portal in MWM.
2. Tag approved assignment to worker.
3. Log in MDT as mobile contractor for capacity.

Result: Eligible tasks not dispatched/listed in MDT.

The following error is observed in the MDT logs:

ERROR Fatal Exception caught by the global error handler:
Error: Uncaught TypeError: Cannot read property 'transaction' of undefined
URL: m2/ui/bo/M2-Assignment.js
Line #: 159
Column #: 38
Stack Trace: TypeError: Cannot read property 'transaction' of undefined
at m2CutNonPayItmAssignment.ouml.ViewModel.M2-Assignment.m2Assignment.loadAdditionalData (m2/ui/bo/M2-Assignment.js:159:38)
at m2CutNonPayItmAssignment.ouml.ViewModel.M2-CutNonPayItemAssignment.m2CutNonPayItmAssignment.loadAdditionalData (m2/ui/bo/M2-CutNonPayItemAssignment.js:53:42)
at m2CutNonPayItmAssignment.getRemarkTypesSuccess (m1/common/M1-TaskCommon.js:166:19)
at getRmkTypes (m1/common/M1-TaskCommon.js:278:4)
at onDecryptSuccess (ouml/scripts/businessObject.js:1223:14)
at Object.decryptSuccess [as onSuccess] (ouml/scripts/businessObject.js:1259:12)
at Object.decrypt (ouml/scripts/index.js:4353:16)

 

Changes

 

Cause

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