Article Unlinked Successfully But Still Shows Under Find Answer/Linked Answer

(Doc ID 2345459.1)

Last updated on JANUARY 04, 2018

Applies to:

Oracle Knowledge - Version 8.4.7 and later
Information in this document applies to any platform.

Goal

If there is a Siebel issue with an ariticle and it will not unlink complelely, then look in the runtime binary log for errors.  And investigate on the Siebel side what error is being returned in the EAI logs.

[5043057 Consumer-default-0 (761867)] DEBUG: Succeed to remove case link for document [documentid: ADMN112032] from IM side.
[5043058 Consumer-default-0 (761867)] DEBUG: Fail to remove case link from Siebel, and return unlinked status [Failed: Error invoking service 'EAI Siebel Adapter', method 'Upsert' at step 'SR-Answers - Upsert'.(SBL-BPR-00162)

What are EAI logs (Doc ID 1041128.1)

Solution

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