Are Pluggable Databases in Oracle 12c Support for Agile EDM Version 6.2.1? (Doc ID 2346464.1)

Last updated on FEBRUARY 15, 2019

Applies to:

Symptoms

ACTUAL BEHAVIOR
When attempting to enter the database connection information during the Agile e6.2.1 installation, user is prompted to enter a SID.  However, the installer attempts to connect using jdbc
to the container database and not the pluggable database (PDB).  Instead, the Agile EDM installer should be attempting to connect using the service name of the PDB instead of the SID.

ERROR
Oracle idbc connection with user: {database user}, host: {hostname}, port: 1521 and SID: XXXXX could not be established !
Please check your database user password and oracle database reference definition !



STEPS
1. Run the Agile Installer 
2. Select New Installation and click Next.
3. Enter the installation name and the installation destination and click Next.
4. Select the component(s) to be installed and click Next.
5. Click Next. The Reference Configuration screen is opened.
6. When the reference configuration options are defined, click Next.

Cause

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