Unable To Void Credit Note Request

(Doc ID 2346614.1)

Last updated on JANUARY 12, 2018

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

When trying to void credit note request , it throws the below error:

ERROR
-----------------------
ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #2.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to Document Search.
2. Select one Credit Note Request document in Approved status.
3. Try to Void it. It throws the above error.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms