Suspended Price Override Transactions Can Be Refunded On Price Adjustments

(Doc ID 2346671.1)

Last updated on JANUARY 12, 2018

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1 and later
Information in this document applies to any platform.


On Oracle Retail Point-of-Service 14.0.1 version, Suspended Price Override Transactions Can Be Refunded on Price Adjustments.
User performs a price override on an item and suspends the transaction. This suspended transaction can be retrieved using Price Adjustment and a refund is successfully given and should not be as no tender was received.

The issue can be reproduced at will with the following steps:

Create Suspended Transaction:
       1. Scan any item;
       2. Price Override to greater than the original price, enter any reason;
       3. Suspend the transaction.

Price Adjust:
       1. Select Pricing, Price Adjust;
       2. Scan suspended transaction receipt;
       3. The system will pull up item(s) and override amount.

Expected: Suspended Transaction should not be retrieved for the Price Adjustment and application should display an error message as respective suspended transaction was not completed, no item have been sold.




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms