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Suspended Price Override Transactions Can Be Refunded On Price Adjustments (Doc ID 2346671.1)

Last updated on MARCH 02, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Retail Point-of-Service, Suspended Price Override Transactions Can Be Refunded on Price Adjustments. User performs a price override on an item and suspends the transaction. This suspended transaction can be retrieved using Price Adjustment and a refund is successfully given and should not be as no tender was received.

Steps to Reproduce:

Create Suspended Transaction
       1. Scan any item
       2. Price Override to greater than the original price, enter any reason
       3. Suspend the transaction

Price Adjust:
       1. Select Pricing, Price Adjust
       2. Scan suspended transaction receipt
       3. The system will pull up item(s) and override amount

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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