After Sitting Idle for Greater Than 3 Minutes, Any Subsequent Action Within OBIEE Hangs for 30 Seconds Before Loading

(Doc ID 2346916.1)

Last updated on JANUARY 25, 2018

Applies to:

Primavera Analytics - Version 17.11.0.0 and later
Primavera Analytics Cloud Service - Version 17.11.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

After login to OBIEE, any subsequent action takes roughly 30 seconds to complete after sitting idle in OBIEE for greater than 3 minutes.

For example *but not limited to*: Clicking from one location to another within OBIEE (like moving from the home page than clicking the dashboard link or clicking the catalog link) hangs for roughly 30 seconds before the action completes


EXPECTED BEHAVIOR

After sitting idle in OBIEE for greater than three minutes for the responsiveness of the application to not hang for 30 seconds before executing the noted action.

STEPS
The issue can be reproduced at will with the following steps:

  1. Login to OBIEE
  2. Sit idle for greater than 3 minutes (such as 4 or 5 minutes)
  3. Attempt to perform any action within OBIEE
  4. Note the delay you experience before the action completes

Changes

 

Cause

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