Send Project Option Is Not Sending The Project Through Email

(Doc ID 2347485.1)

Last updated on FEBRUARY 12, 2018

Applies to:

Primavera P6 Professional Project Management - Version 16.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

In P6 Professional Client, the menu option File> 'Send Project' option is not working.

EXPECTED BEHAVIOR
File > 'Send Project' option should create an .XER export file of the project, and then initiate an outgoing email.


The issue can be reproduced at will with the following steps:

  1. Launch P6 Client.
  2. Open a Project.
  3. File > Send Project.
  4. The email popup window appears for a fraction of a second, then disappears.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms