Add To Address Book Is Greyed Out When Adding From An Email Message

(Doc ID 2347846.1)

Last updated on JANUARY 12, 2018

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

Unable to add contacts to the Convergence address book from a message; the option is greyed out.

Contacts can be added directly from the dedicated interface of Convergence, but not from this shortcut.

What could be wrong?

Changes

 

Cause

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