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Check Availability Popup Shows 12 Hour Grayed out Time Span (Doc ID 2349131.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

When trying to invite a user to a newly created calendar event in Convergence, you can show the availability of the invitee.  There are two ways to see the user's availability information:

  1. By clicking on the "Check Availability" tab (which works correctly)
  2. By clicking on the little down arrow by the invitee's name

When you click on the little down arrow, you will see a line in between "Invite to a new Event..." and "Chat" that shows a time span of 12 hours (which seems to round to the nearest hour) with grayed out boxes that do not reflect the availability of the invitee nor does it show a 12 hour period -- it is limited to 12 hours (ie. 2pm to 2am, etc.).

Due to this issue, users cannot see the actual full 24 hour schedule of the person's availability.

Cause

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