Error: "An error occurred while processing your request. Please try again or contact administrator." When Viewing Service Status in P6Web
(Doc ID 2349180.1)
Last updated on MARCH 06, 2019
Applies to:
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.10.0 and laterPrimavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.9.3 and later
Information in this document applies to any platform.
Symptoms
When attempting to view Service Status in P6Web, the following error occurs:
ERROR
An error occurred while processing your request. Please try again or contact administrator.
ERROR [pop-up]
Unable to load data
Request sent with invalid data
In the WebAccess logs the following error comes can be seen:
DBEngine.executeSelect: {SELECT projwbs.proj_id ProjectId,project.proj_id ProjectProjectId,projwbs.parent_wbs_id ParentWbsId,projwbs.wbs_id WbsId,projwbs.proj_node_flag ProjectFlag,project.project_flag ProjectProjectFlag,projwbs.wbs_name Name,projwbs.wbs_short_name ShortName,project.clndr_id ProjectCalendarId FROM project,projwbs WHERE projwbs.proj_id=project.proj_id AND projwbs.proj_node_flag='Y' AND (projwbs.status_code IN ('WS_Planned','WS_Template','WS_Whatif','WS_Open','WS_Requested') ) AND (project.proj_id IN (.....))}
STEPS
The issue can be reproduced at will with the following steps:
- Login to P6 Web
- Click Administer
- Click View service status
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |