Publisher Reports ' NW.native99: Error in Native Code: 4!Unable To Start MS Word' Message

(Doc ID 2350779.1)

Last updated on JANUARY 23, 2018

Applies to:

Oracle Insurance Istream - Version 6.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.2.0 version, IStream Publisher

When attempting to render documents to pdf, the Publisher Worker reports the following messages;


ERROR
-----------------------
<errorDetails
  text="NW.native99: Error in native code: 4!Unable to start MS Word. (Code=-2147467238, "Retrieving the COM class factory for component with CLSID {000209FF-0000-0000-C000-000000000046} failed due to the following error: 8000401a.") (source=D:\Temp\Composite56982item1_PENSIONS_CERTIFICATE_BATCH.doc, destination=D:\Temp\word2pdf56985.pdf, printer=RenderPDFFrmwrk, macro=##embedFonts##;)"
  messageKey="NW.native99">com.insystems.distributor.services.rendering.RenderingServiceException: NW.native99: Error in native code: 4!Unable to start MS Word. (Code=-2147467238, "Retrieving the COM class factory for component with CLSID {000209FF-0000-0000-C000-000000000046} failed due to the following error: 8000401a.")
  

Cause

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