Agile PLM 9.3.4 File Server Not Starting> Reason :Uncaught exception thrown.The server sent HTTP status code 401: Unauthorized

(Doc ID 2350922.1)

Last updated on JANUARY 19, 2018

Applies to:

Oracle Agile PLM Framework - Version 9.3.4.0 and later
Information in this document applies to any platform.

Goal

Agile PLM 9.3.4 File Server Not Starting> Reason :Uncaught exception thrown.The server sent HTTP status code 401: Unauthorized

Installed Agile 9.3.4 File Manger with HF155 and it is not starting up.
Able to log in to the Web and Java clients. Everything seems fine, but cannot do any file operations.

When starting the File manager, get the following output:
******************************************************************************************************************
*** File Manager Initialization failed ***
Reason :Uncaught exception thrown.The server sent HTTP status code 401: Unauthorized

The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations -> <File Manager Entry>
-> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
4. ifsuser username/password may not be correct.
*********************************************************************************************************************

Try the following test URL: http://FileManagerServer:8080/Filemgr/Configuration
In the browser, get this message:
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error that prevented it from fulfilling this request.
exception
java.lang.NullPointerException
com.agile.webfs.configuration.FMInformationStore.getAppServerURL(FMInformationStore.java:515)
com.agile.webfs.admin.FileManager.checkServerConfiguration(FileManager.java:127)
com.agile.webfs.admin.FileManager.CheckFMConfiguration(FileManager.java:105)
com.agile.webfs.admin.FileManager.handleRequest(FileManager.java:96)
com.agile.webfs.admin.FileManager.doGet(FileManager.java:86)
javax.servlet.http.HttpServlet.service(HttpServlet.java:621

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms