Error Generated in CC 3.1.0.1 When Navigating to Admin System Configuration (Doc ID 2351130.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

Error Generated in CC 3.1.0.1 When Navigating to Admin System Configuration

When navigating to the Admin > System > Configuration Page all users are faced with a unique identifier error. The unique identifier value will resolve to the below Exception details in the server event logs.

Exception information:
Exception type: SecurityException
Exception message: An unknown issue occured trying to decipher the data

Changes

Prior to 3.1.0.1 coding configuration only had the option of setting the InForm Authentication username and password (credentials used to submit data in InForm) on the CC system level, meaning all studies added to that CC instance would need to have the same user existent in all InForm studies connected to that CC instance. Starting in 3.1, CC administrators have the ability to set the user/pw credentials on the trial level, meaning each trial could have different InForm Authentication user credentials - they could be managed per trial.

Cause

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