Global Security Profile Value Goes Blank For Some Records In Search Results

(Doc ID 2351371.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.12.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Global security profile value goes blank for some records in Search results

Problem Description
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On User Administration page, Global security Profile field's value goes blank for some records when the records are filtered using search option

Loss of functionality -
On the User administration page, when records are filtered/searched using 'Search' option, Global security profile goes blank, i.e., not displayed for some of the records.

This is happening for the records with one of the built in profiles set - for example:  'Admin Superuser'.

For the other records where custom profiles are set, they are displayed.

Note: it is just issue with display. The values exist when seen without filtering, i.e., when scrolled to the particular record manually.

EXPECTED BEHAVIOR
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Expectation: Security profile should of course be displayed for filtered records. If I have to modify the profile for a User, I should be able to see what it is currently & take a call to modify when required.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to User Administration
2. Ensure that 'Global security profile' column has been added to the view.
3. Use search option to filter the records
4. Observe that profile is not displayed for some records.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see what it is currently & take a call to modify when required.

Cause

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